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Tag
Ind#1
Ind#2
Name
020
#
#
/a9781260083521 /qpaperback
090
0
0
/a658.8 ZEI
100
3
#
/aZeithaml, Valarie A. /eauthor
245
0
0
/aServices Marketing /bIntegrating Customer Focus Across the Firm /cValarie A. Zeithaml, Mary Jo Bitner and Dwayne D. Gremler
250
#
#
/a7th edition ; International student edition
264
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#
/aNew Yorks /bMcGraw-Hill Education /c2018
300
#
#
/axxxviii, 514 p. /billustrations /c25 cm
504
#
#
/aIncludes bibliographical references
650
#
0
/aService industries
650
#
0
/aMarketing
650
#
0
/aCustomer services
700
0
#
/aBitner, Mary Jo. /eauthor
700
0
#
/aGremler, Dwayne D. /eauthor