@book{176091,
	author = {Hasan Al-Banna Mohamed, and Sharifah Hayaati Syed Ismail Al-Qudsy, and Ilhaamie Ab. Ghani Azmi, and Davies, John, and Syahrul Nizam Kamaruzzaman, and Musaiyadah Ahmadun,},
	title = {MANUAL PELAKSANAAN SISTEM PENGURUSAN KUALITI ISO 9000 DI SEKTOR PERKHIDMATAN},
	publisher = {Universiti Pertahanan Nasional Malaysia,},
	year = {2018},
	address = {Kuala Lumpur}
}