Sandler, C. and Keefe, J. <em>1001 business letters for all occasions : from interoffice memos  and employee evaluations to company policies and business invitations :  templates for every situation</em>. Avon, Mass. : Adams Media, 2008. "We live in a world of instant communication. However, business often  requires that we put our words in writing. Whether readers communicate by  letter, e-mail, or text message, it is important to choose their words  carefully and express themselves cle.