MANUAL PELAKSANAAN SISTEM PENGURUSAN KUALITI ISO 9000 DI SEKTOR PERKHIDMATAN KE ARAH KECEMERLANGAN DAN INOVASI Hasan Al-Banna Mohamed, Siti Arni Basir, John Davies, Sharifah Hayaati Syed Ismail, Ilhaamie Abdul Ghani Azmi, Syahrul Nizam Kamaruzzama

Hasan Al-Banna Mohamed, Prof. Madya, Dr., 1971- author.

MANUAL PELAKSANAAN SISTEM PENGURUSAN KUALITI ISO 9000 DI SEKTOR PERKHIDMATAN KE ARAH KECEMERLANGAN DAN INOVASI Hasan Al-Banna Mohamed, Siti Arni Basir, John Davies, Sharifah Hayaati Syed Ismail, Ilhaamie Abdul Ghani Azmi, Syahrul Nizam Kamaruzzama -- Kuala Lumpur Universiti Pertahanan Nasional Malaysia, 2018

viii, 43 pages ; 23 cm

ISBN:  9789675985867

Bibliography: pages 38-39 

1. Government publications /z Malaysia  2. Total quality management -- Handbooks, manuals, etc. 

I. Sharifah Hayaati Syed Ismail Al-Qudsy, author.  II. Ilhaamie Ab. Ghani Azmi, author.  III. Davies, John, author.  IV. Syahrul Nizam Kamaruzzaman, author.  V. Musaiyadah Ahmadun, author. 

NAT 658.401 HAS